Privacy Policy
1. General Provisions
This Privacy Policy governs the collection, use, and protection of personal data on our website dedicated to providing family IPTV and related mobile and internet packages in the United Arab Emirates (UAE). We are committed to ensuring compliance with the applicable laws of the UAE, including federal regulations concerning privacy and electronic transactions, as well as adherence to international data protection principles, including the General Data Protection Regulation (GDPR). By accessing or using our website, users agree to the terms of this Privacy Policy. The website administration respects the confidentiality of users and is committed to handling personal information lawfully, fairly, and transparently. The provisions herein outline our practices regarding the protection of privacy, limitations on use of data, and the rights afforded to individuals in accordance with UAE regulations.
2. Information We Collect
We may collect the following categories of personal information:
a) Identifying data such as name, age, or gender when voluntarily provided.
b) Contact details such as email address or mobile number when submitted through registration or inquiries.
c) Transaction and billing details in relation to subscribed services.
d) Technical data including IP address, browser type, device identifiers, and location information for service optimization.
e) Usage data related to browsing activity on the website, accessed services, and time spent on particular sections.
f) Information obtained through cookies or similar tracking technologies.
We do not collect sensitive data unless required by applicable UAE law or unless voluntarily provided by the user with explicit consent.
3. How We Use Information
The information collected may be used for the following purposes:
a) To deliver IPTV and family package services effectively.
b) To ensure secure account management and prevent unauthorized access.
c) To process payments and manage billing obligations.
d) To improve our website functionality and enhance user experience.
e) To provide customer support and address service-related inquiries.
f) To deliver promotional communications and service updates when consent has been obtained.
g) To comply with applicable UAE regulations and international data protection standards.
Personal data will not be used for purposes incompatible with the reasons originally collected.
4. Data Protection and Retention
We implement appropriate technical and organizational measures to safeguard data against accidental or unlawful destruction, alteration, unauthorized disclosure, or access. These measures align with both UAE federal data protection regulations and GDPR requirements, ensuring encryption, restricted access, and ongoing monitoring. Retention periods are determined based on the necessity of data for service provision or compliance with legal obligations. Data no longer required will be securely erased or anonymized. Users are informed that, in line with UAE law, certain transactional data may be retained for specified minimum periods as mandated by regulators.
5. Data Sharing with Third Parties
We may share data with third parties under limited circumstances:
a) With trusted service providers contracted to deliver operational functions such as payment processing or network hosting.
b) Where disclosure is required by UAE legal authorities in accordance with applicable law.
c) With affiliates or group companies assisting in delivering bundled services.
d) With partners, provided explicit user consent has been obtained.
Third parties are obliged to maintain confidentiality and comply with applicable data protection laws. International data transfers will occur only in compliance with UAE regulations and GDPR safeguards.
6. Use of Cookies
Cookies and similar technologies are used to optimize website functionality, analyze traffic, and personalize content. Cookies enable us to store user preferences and improve browsing experiences. Functional, performance, and analytics cookies may be used in accordance with legal standards. Users may choose to disable cookies through browser settings; however, some website features may not function correctly if cookies are blocked.
7. User Rights
In accordance with UAE regulations and GDPR, users are entitled to the following rights:
a) The right to access personal data held by the website.
b) The right to request rectification of inaccurate data.
c) The right to request erasure of personal information under lawful grounds.
d) The right to restrict processing in certain circumstances.
e) The right to object to processing based on legitimate interests or direct marketing.
f) The right to data portability.
g) The right to withdraw consent at any time.
Requests concerning these rights may be directed to the administration through designated channels.
8. Changes to the Policy
We reserve the right to update this Privacy Policy at any time. Changes will be reflected with a revised “last updated” date on this page. Continued use of the website following changes indicates acceptance of the updated terms. Users are encouraged to review this policy regularly to remain informed.
9. User Consent
By using our website and services, users confirm their understanding of and consent to the practices described in this Privacy Policy. Continued use constitutes acknowledgment of lawful data processing and agreement with UAE regulatory compliance and international standards.
🏢 SmartConnect
📍 Al Shafar Tower 1, Barsha Heights, Dubai, UAE
📞 +971 4 259 1689